Payment, Shipping and Handling
Procedures, Policies & Charges
Procedure | Payment Methods
| Sales Tax | Shipping
Methods | Shipping Time
| Delivery Time | Backorder
Policy | Order Tracking
| Order Cancellation | Return
Policy | Refunds | Customer
We have tried to make our website as easy and intuitive as possible for
you to browse, select, and order products you want. You may find the
following information useful.
are arranged by broad categories. Each category is shown on a separate
categories are listed on the left in the global navigation bar. This
bar appears on every page, so that you can jump to any category
directly by clicking it.
global navigation bar also shows all other links, e.g. Contact Us, so
that you can access any information quickly and directly by clicking
the appropriate link.
have provided “Go Back” links on all pages, so that you will never
get lost in our website.
may go through all categories sequentially, one by one, by clicking
the “Next Product” or “Next Page” link at the very bottom of a
page. Scroll down, if necessary, to reach the bottom of a page.
categories are shown together on the “Showcase” page to give a
bird’s eye view.
category page shows various products included in it, as well as all
colors, sizes, finishes available for each of the products.
you have examined various products, and the different colors, sizes,
etc., in which a product is available, please click the “Order Now”
link next to the product you wish to order.
will take you to the “details” page for that product. This page
shows all the details of the product you have selected, including the
price. On this page you will see a bar, with a down arrow next to it,
which says, “Select Your Item”. Click this down arrow to select
the specific color, size, etc. that you wish to order. Scroll up or
down, and click the specific color, size, etc., you desire. If you
do not find your selection in this drop down menu, it means that
particular style or variety is out of stock, in which case you may
make an alternate selection.
you have selected the product, and the desired style or variety, click
“Add to Order” button.
will take you to your shopping cart. Your shopping cart shows you, at
any point in time, all the products you have selected, quantities,
prices, amounts, total, etc.
the shopping cart page you may either click “Check Out” link to
finish shopping, or click “Continue Shopping” link to go back to
the category page from where you came. You may then order more
products from the same category, or continue browsing other
you have finished shopping, click “Check Out” link on the shopping
cart page. This will take you to a “secure” page, where you will
be asked to supply billing, shipping, and payment information. You
will see a lock or a key symbol at the bottom of your browser
indicating that the personal information you are supplying is under
the “secure” mode, and is being encrypted for privacy and
you finish supplying billing and shipping information, a complete
invoice will be presented to you showing all order details, all
charges, and the total amount that will be charged to your charge
card. Please be sure and print this page for your records using
your browser’s print button.
will, of course, send you e-mail confirming all order details (but,
not your charge card number).
Currently we accept only on-line orders with payment by credit card. In
the near future, we will be accepting fax and mail orders also.
on-line from us is secure. We employ industry standard security
procedures, such as SSL, to protect your personal information. All your
personal information, including credit card number, is encrypted to ensure
accept Visa, MasterCard, and American Express credit cards. We plan to add
other types of cards soon.
do not charge your credit card account until we are ready to ship your
We are a Texas business. The Texas State law requires us to collect
applicable sales taxes (state, county, city, etc.) on all orders billed to
Texas addresses. We are currently not required to collect sales tax on
orders billed to addresses outside Texas. Therefore, we charge sales tax
Billed to Texas Addresses:
State Tax 6.25% plus applicable County and City sales taxes. Total Not to
Orders Billed to Out-of-Texas Addresses:
No sales tax
Our Standard shipping method is USPS Priority Mail. However, you may
choose USPS Express Mail, as an option, at an additional cost, if you need
your order sooner. You can make this choice at the time of checkout. We
reserve the right to substitute other carriers in place of USPS, if
We cannot deliver to:
The following table shows our shipping charges for destinations in all 50
& Handling Charge
(In addition to priority mail)
find out about shipping charges for destinations outside the USA, please
e-mail us at email@example.com
We generally ship all orders within 3 to 5 business days of the receipt of
your order. We ship Express Mail orders within 24 hours. However,
occasionally these shipping times may be longer due to situations beyond
our control. We will inform you at your e-mail address if this time is
likely to be longer.
Priority Mail within USA is generally delivered by USPS Mail system
within 2 to 3 business days. Actual time may vary.
Express Mail within USA is generally delivered by USPS Mail system the
next business day. Actual time may vary.
Delivery time is in addition to the shipping time.
We stock all items. However, we may run out of an item occasionally. Our
website will not allow you to order an out-of-stock item. Sometimes an
item may be sold out due to another customer’s order placed ahead of
your order, but before we have had a chance to update the inventory
status. In any case, if we are out of stock on an item, we will notify you
by e-mail to ask if you want us to ship your order excluding the
out-of-stock item, or if you wish to cancel the order. We will promptly
refund your credit card for the out-of-stock item, or the entire payment
if you wish to cancel the order.
If you need to find the status of your order, please e-mail us at firstname.lastname@example.org
with your order #.
If you wish to cancel your order, please e-mail us at email@example.com
immediately. As long as your order has not been shipped we will cancel
your order, and refund your payment less the cost of processing your
order. The amount of this deduction depends on the size of your original
payment. It is roughly about 4%.
Our products are made by hand from recycled materials. Due to the nature
of the handmade processes our products may have slight variations in
color, texture, weight, finish, etc. Also, it is impossible to reproduce
all characteristics of a product 100% accurately on the large range of
We are confident that you will love our products. However, if for some
reason you wish to return the products, you need to do so within 10 days
of shipment date; freight pre-paid. We will refund you the cost of the
returned products less the shipping and handling fees. The returned
products must be unused; without any damage, creases, cuts or chipping;
and in the original new-like saleable condition. Our determination of
the condition of the product will be final. Under certain circumstances
we reserve the right to charge a 15% restocking fee. Please follow the
Returns Procedure shown below.
We will exchange or repair defective/damaged products, at our
discretion, within 10 days of shipment date. We will ship you
replacement for damaged or defective items free of shipping cost. Our
determination of the condition of the product will be final. Refund will
be made only if we cannot send you a replacement. Please follow the
Returns Procedure shown below.
All returns must be freight pre-paid and insured for the value of the
product(s).Prior to return please e-mail us at firstname.lastname@example.org
obtaining RA (return authorization) #. No returns will be accepted
without a valid RA #. RA numbers are valid only for 7 days. Please write
the RA# clearly on the shipping label, and send the package to:
6547 N. Academy Blvd., STE 518
Colorado Springs, CO 80918
No refund of any kind will be made if a shipment is returned to us
because you fail to take the delivery of the shipment.
Returned Due to Non-Deliverable Shipping Address
If a shipment is returned to us because the carrier cannot deliver to
the address you specified as the shipping address, we will attempt to
e-mail you for correct shipping address. Upon receipt of the new correct
shipping address, we will re-ship your order. However, there will be
additional shipping charges for re-shipping. If you do not specify a
separate shipping address while completing the order, we will ship to
the billing address you specified.
If we determine that a refund is in order, we will make the refund of the
appropriate amount in the same form as your payment. For example, if you
paid by a charge card, we will issue appropriate credit to your charge
card account, etc.
If you have any questions, or need more information regarding any of these
policies or charges, please e-mail us at email@example.com